Shop Policy

  • Please note original shipping payment is non-refundable. Buyer is responsible for return postage. Returns are accepted on case by case basis. Please email me with any questions or concerns, as we can discuss a solution to your needs. Headpieces are final sale. Please email me at hellocandiceash@gmail.com

    All items are carefully boxed, packaged with care so they will be beautifully delivered to your doorstep.

  • All items are shipped within 1-3 business days. Any orders over a weekend will ship next business day. Not all delivery times are accurate so please be patient if there are delays that are out of my hands. All order placed over holidays expect delays.

    All items are carefully boxed, packaged with care so they will be beautifully delivered to your doorstep.

  • All items are shipped within 1-3 business days. Any orders over a weekend will ship next business day. Not all delivery times are accurate, so please be patient if there are delays as I don't have control over postal service delays. All order placed over holidays expect delays.

    All items are carefully boxed, packaged with care so they will be beautifully delivered to your doorstep.

    • Customs and import taxes

      Buyer is responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

  • Care instructions

    Headpiece should be placed somewhere dry and without any thing placed on it to retain shape. Spot clean if you happen to get anything on the fabric. Vintage clothing without care labels are the buyers responsible to research care of garment.

    All items are carefully boxed, packaged with care so they will be beautifully delivered to your doorstep.

    Sizing details

    Headpieces can fit differently depending on the shape of individuals own head. Vintage sizes often do not compare to current sizes. Pay extra attention to measurements on listing. All garments are measured flat and in inches.

  • Custom and personalized orders

    Full payment is required for custom orders. Once production has commenced all costs of production have been incurred therefore a cancellation is no longer possible, and the custom order cannot be refunded. Production and delivery lead times are estimates and subject to change. Once a custom order has been submitted there are no guarantees that they are able to be modified. Charges may apply to approve any production modifications. Rum & Garb guarantee applies to custom orders only to the extent of defects or damages. Custom orders are not able to be returned or refunded based on buyer remorse.

    All items are carefully boxed, packaged with care so they will be beautifully delivered to your doorstep.